Frequently Asked Questions

  • 1. Can I apply to rent items from RR? +
    • RR is open for online business with an exciting new rental range of products. We now only accept new applications online via our website with a new application process. Join our Facebook community www.facebook.com/rentloreinvented/ or register your email address via our website www.rr.com.au/ to keep abreast of the latest news, products and promotions.

  • 2. Is your online store now open for business? +
    • RR is now accepting new rental applications. You can apply to rent an item from our new range via our website.

      Existing customers will continue to be serviced through our website in accordance with their existing rental terms and conditions.

      Join our Facebook community www.facebook.com/rentloreinvented/ or register your email address via our website www.rr.com.au so you can keep abreast of the latest news and product information.

  • 3. Are all products new? +
    • All products are new and with a choice of 12 or 24 month rental plans, you can rent the product that best suits your needs and budget.

  • 4. What do I need to do to apply? +
    • The process is simple, paperless and hassle free and you can apply anywhere and anytime using your phone, tablet or computer.

      To apply, you'll need to successfully complete our secure online application form, providing all requested information.

      Our new digital application process uses Expresscheck to access 90 days of transaction history electronically, if you are on benefits accesses information required from Mygov and digitally verifies your identity via Green ID.

      This is so we can verify your personal details and all the information required for the credit decision process electronically.

      If your application is successfully approved you will sign your documentation electronically as well.

  • 5. Do you deliver? +
    • Yes. Your product/s is delivered to your door across most Australian towns and cities. Delivery is however dependent on the item, its availability and your location. You can insert your postcode into our website to check we deliver to your area. Once you have signed your lease and made your first payment, you will receive a delivery confirmation. Our standard delivery days are Mon-Fri, excluding public holidays.

  • 6. How can I make a payment? +
    • Setting up an automated payment method allows you to stay on top of your payments with ease, you can do this via direct debt or CPAY . Call us and we can help you through these options. Alternatively you can call 1300 889 938 to pay via credit or debit card over the phone or make a one off payment or via our online payment portal which you can link to here https://payments.rr.com.au/security/login

      You will also be required to make your first payment upfront before delivery of your item. Instructions of how you can do this will be provided in the communications sent with your contract, these include BPAY, Debit or Credit Card and via Australia Post.

      To see all our convenient payment options, visit our payment page www.rr.com.au/make-a-payment

  • 7. What happens at the end of the contract? +
    • At the end of your contract, please contact our friendly Customer Service Team on 131 181 to discuss your options.

  • 8. What do I do if my item is faulty or requires a service? +
    • If your item is damaged or faulty, please contact us immediately via 131 181 or by email customersupport@rr.com.au. Alternately you can fill out our Repair & Replacement Application Form for Loss or Damage which you can find here www.rr.com.au/repair-replacement-application and we will be in touch with you around next steps.

  • 9. Why are your stores permanently closed? +
    • On 23 April, we announced the permanent closure of our stores however our RR core business is continuing to operate with a new digital business model. We are very passionate about servicing your needs and are able to do so via our website www.rr.com.au 24/7 for your convenience. Our business is also committed to delivering ongoing innovation for improved online customer experience and product range to meet your needs.

  • 10. How do I update my details? +
    • To update your details, please call 131 181 and our friendly staff will assist you. Please be sure to let us know if you are moving or have a new contact number or email address so that we can stay in touch.

  • 11. What if I am experiencing financial hardship? +
    • If you are an existing RR customer and experiencing financial hardship, please contact the team on 131 181 for further assistance and to discuss your options.

  • 12. How can I make a complaint? +
    • We know that sometimes things don’t go as they should and problems may arise. If you are a RR customer and have a problem or would like to raise a concern or make a complaint, visit www.rr.com.au/complaints.

1. Can I apply to rent items from RR?

RR is open for online business with an exciting new rental range of products. We now only accept new applications online via our website with a new application process. Join our Facebook community www.facebook.com/rentloreinvented/ or register your email address via our website www.rr.com.au/ to keep abreast of the latest news, products and promotions.


2. Can I get account credits refunded?

There are instances where overpayment may result in your account being in credit. Account credits will be displayed on your Statement of Account.

You can apply for a refund of account credit by completing our online Refund Application or by calling 131 181 and our friendly staff will assist you.

In some instances you may only receive a portion of your credit to ensure the next payment due on your account is met. We will not refund credits that have been applied to your account due to promotions or other offers.


3. Is your online store now open for business?

RR is now accepting new rental applications. You can apply to rent an item from our new range via our website.

Existing customers will continue to be serviced through our website in accordance with their existing rental terms and conditions.

Join our Facebook community www.facebook.com/rentloreinvented/ or register your email address via our website www.rr.com.au so you can keep abreast of the latest news and product information.


4. Are all products new?

All products are new, you can rent the product that best suits your needs and budget.


5. What do I need to do to apply?

The process is simple, paperless and hassle free and you can apply anywhere and anytime using your phone, tablet or computer.

To apply, you'll need to successfully complete our secure online application form, providing all requested information.

Our new digital application process uses Expresscheck to access 90 days of transaction history electronically, if you are on benefits accesses information required from Mygov and digitally verifies your identity via Green ID.

This is so we can verify your personal details and all the information required for the credit decision process electronically.

If your application is successfully approved you will sign your documentation electronically as well.


6. Do you deliver?

Yes. Your product/s is delivered to your door across most Australian towns and cities. Delivery is however dependent on the item, its availability and your location. You can insert your postcode into our website to check we deliver to your area. Once you have signed your lease, you will receive a delivery confirmation. Our standard delivery days are Mon-Fri, excluding public holidays.


7. How can I make a payment?

Setting up an automated payment method allows you to stay on top of your payments with ease, you can do this via direct debt or CPAY . Call us and we can help you through these options. Alternatively you can call 1300 889 938 to pay via credit or debit card over the phone or make a one off payment or via our online payment portal which you can link to here https://payments.rr.com.au/security/login

To see all our convenient payment options, visit our payment page www.rr.com.au/make-a-payment


8. What happens at the end of the contract?

At the end of your contract, please contact our friendly Customer Service Team on 131 181 to discuss your options.


9. What do I do if my item is faulty or requires a service?

If your item is damaged or faulty, please contact us immediately via 131 181 or by email customersupport@rr.com.au. Alternately you can fill out our Repair & Replacement Application Form for Loss or Damage which you can find here www.rr.com.au/repair-replacement-application and we will be in touch with you around next steps.


10. Why are your stores permanently closed?

On 23 April, we announced the permanent closure of our stores however our RR core business is continuing to operate with a new digital business model. We are very passionate about servicing your needs and are able to do so via our website www.rr.com.au 24/7 for your convenience. Our business is also committed to delivering ongoing innovation for improved online customer experience and product range to meet your needs.


11. How do I update my details?

To update your details, please call 131 181 and our friendly staff will assist you. Please be sure to let us know if you are moving or have a new contact number or email address so that we can stay in touch.


12. What if I am experiencing financial hardship?

If you are an existing RR customer and experiencing financial hardship, please contact the team on hardship@thorn.com.au or 1300 600 650 for further assistance and to discuss your options.


13. How can I make a complaint?

We know that sometimes things don’t go as they should and problems may arise. If you are a RR customer and have a problem or would like to raise a concern or make a complaint, visit www.rr.com.au/complaints.