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Repair or Replacement Included**
Warranty For The Life Of Your Lease
Home Of My, Try, Buy*
 
Repair or
Replacement included**
Warranty For The
Life Of Your Lease
Home Of My,
Try, Buy*
 

FAQs

FAQs

  • How does My, Try, Buy™ work?
    • With our exclusive My, Try, Buy™* plan, we make it easy for you to get the things you want sooner. Simply choose a My, Try, Buy™* plan and at the end of the term you can buy a similar item for just $1*. Whether it’s a TV rental, laptop or a treadmill, you can make it yours.

      *Goods available to buy using My, Try, Buy are similar to rented goods in age, dimension and features. $1 buyout is after payment of 24, 36 or 48 (product dependent) months rental

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  • What brands can I choose from?
    • At RR, we carry a great range of the latest quality brands across all categories. Choose from leading brands such as Acer, Apple, Beko, BH Fitness, Breville, DeLonghi, Dishlex, Dyson, JBL, Kelvinator, Kenwood, LG, Samsung, Midea, Sealy, Simpson, Sony, Tefal, Thorn, Westinghouse and Yamaha and enjoy affordable rental access to the best of everyday essentials.

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  • What if I have had problems with my credit in the past?
    • You’ll always get a fair go at RR. That’s why we focus on your present, not your past. We perform our credit assessments based on your current financial situation and what you can afford to pay today. Enjoy our seamless credit assessment and approval process* and flexible terms from the company that’s on your side.

      *Terms and credit criteria apply.

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  • Are all the products new?
    • We carry both new and near new products so you can rent the product that best suits your needs and budget. With a choice of terms and plans on all new and near new products, you’ll be sure to find the right item for you. Near-new products are fully refurbished re-rented products, up to 3 years old.

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  • What happens if my product is faulty?
    • We are passionate about our unique service offering. We want you to enjoy your products throughout the term with us. If your product is faulty or playing up, give us a call and we’ll fix it or replace it for free*.

      *This does not exclude, modify or replace any of your rights which are available under the Australian Consumer Law

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  • How can I become a RR customer?
    • It’s easy to become a RR customer. All you need to do is:

      1. Visit your local RR store, or
      2. Phone us on 1300 617 862, or)
      3. Apply on-line by clicking on ‘apply now’
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  • What do I need to do to apply?
    • To apply, you'll need to complete an application form. Please have the following ready:

      • Photo ID (Driver’s License, passport or 18+ Proof of Age Card)
      • Residential details (Landlord, Real Estate Agent or Mortgage)
      • Details of your income, expenses and ongoing financial commitments
      • Employer or Pension details
      • Provide personal referees (name, address and phone number). Ideally family members.
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  • Can I apply if I am receiving a government benefit?
    • Yes. Because we believe in giving everyone a fair go, you can apply with RR even if you’re receiving benefits. All you need to do is pass our credit assessment criteria to rent what you need.

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  • Is there a deposit or bond required?
    • At RR, no deposit is required. The first month’s rental is due on delivery and a bond may be required in some situations. To find out more, please call your nearest store for details

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  • How do I make payments?
    • Making payments is easy. To help you meet your payment arrangements, we offer Direct Debit or Centrepay. To organise payment via Direct Debit Biller Code 5264 Thorn Australia or through Centrelink quote reference number CRN 555 113 754X.

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  • Do you deliver?
    • Yes. We offer delivery and installation to the majority of Australia towns and cities on minimum term agreements. We’ll even install the item and show you how it works.

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  • How soon can I have my product(s)?
    • In most cases, we’ll approve your application within 24 hours and depending on the item, its availability and your location, we can usually arrange next day delivery and installation

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  • Do I need to be home for delivery?
    • No, we want to make it as easy as possible for you. As long as you sign the contract and have provided all necessary documentation, you can nominate someone else to take delivery. Delivery must be performed at your address.

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  • Do you deliver on weekends?
    • In some cases, it may be possible. However our standard delivery days are Mon-Fri, excluding public holidays.

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  • Do I need insurance?
    • No, you are not required to take out additional insurance cover on our rental products. Here at RR we’ve got your back, that’s why we offer Free Repair and Replacement Cover* if the rental products are lost, stolen or breakdown as a result of lightning, windstorm, flood, smoke, fire, burglary or housebreaking, or bursting of a fixed water installation. Because there may be times where loss or damage isn’t covered under FRRC, we encourage you to include rental items on your household or business insurance policy wherever possible.

      *Free Repair and Replacement Cover subject to RR Consumer Lease terms and conditions. See in store for further details.

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  • Why do I need to provide all information and documentation to RR even when I am an existing customer?
    • At RR, we are passionate about helping people improve their lives. Because we work so hard to comply with the National Consumer Credit Protection Act and the National Consumer Credit Code, we need to consider each application separately. In some cases, your financial situation (Income / expenses etc.) may have changed, so it is important for us to obtain your information/documentation to ensure we do not overcommit you.

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  • What happens if my circumstances change and I can’t afford my lease anymore?
    • In some cases, where your financial situation may have changed adversely, we are always here to lend a hand. We can assess your situation, you may be eligible to hardship support, or we can help you end your lease early and hand back your goods without penalty.

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  • If the goods break down through no fault of my own, what happens between the time the good breaks down and when it is fixed?
    • This is all part of our unique service. If we have a loan unit available, we will prioritise pick up of your broken item, and lend you one of ours till your item is repaired. In the rare instance we do not have a loan unit available, we will credit your account for the time you were without the item. We will also work with our suppliers and repair network to ensure we turn it around fast.

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  • If I move house, what do I do?
    • Simply contact us to update your details. We will even pick up and move your goods to your new home as part of our unique service. If you are moving interstate (not local) we can pick up your items, then deliver similar items as you move into your new home, EASY!

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  • Can someone else take over my lease agreement?
    • In some cases it is possible to assign your lease to a family member or friend. Give us a call to discuss if your circumstances ever change.

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  • There may be insufficient credit in my account on the day my Direct Debit is due. What do I do?
    • Don't stress, just contact us and keep us informed, we can modify debit dates or arrange alternative payment methods.

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  • My Direct Debit will fall on a public holiday, when will that payment occur?
    • The payment will generally be debited on the next working day.

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  • Can I end my lease agreement early?
    • Leases can be terminated earlier, there may be an early termination fee applicable. Contact your nearest store to find out more. In some cases, where your financial situation may have changed adversely, we are always here to lend a hand. We can assess your situation, you may be eligible to hardship support, or we can help you end your lease early and hand back your goods without penalty.

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  • What happens at the end of the lease agreement? What do I need to do?
    • You can come into your nearest branch and sign your $1 buyout offer, alternatively we can come to you, simply call us to arrange a convenient home visit.

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  • If I have a customer service question or problem, who do I contact?
    • Click here to enter your postcode, which will display the email address and contact number of your nearest store. Our trained and friendly team will be happy to assist you.

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  • If I have a question in relation to my account, who do I contact?
    • Click here to enter your postcode, which will display the email address and contact number of your nearest store. Our trained and friendly team will be happy to assist you.

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Centrepay Deduction

Centrelink customers can arrange a Centrepay deduction. To find out more about Centrepay, visit Centrelink.

Direct Debit Form

Use the Direct Debit Form to
Click to download form