Complaints

Please help us improve our service to you

RR strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Use the form below to send a complaint

Name

Telephone
Email Address

Postcode
Account Number

DOB

This is a required field.
Address
Comment

* Required Fields

Click here to download a copy of our Dispute Resolution brochure

Customer Resolution

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Australian Financial Complaints Authority (AFCA). AFCA independently and impartially resolve disputes between consumers and participating credit services providers (including RR).

Send your correspondence to:

Australian Financial Complaints Authority

GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
Web Site: www.afca.org.au