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131 181
Find a Store
 
Repair or Replacement Included**
Warranty For The Life Of Your Lease
Home Of My, Try, Buy*
 
Repair or
Replacement included**
Warranty For The
Life Of Your Lease
Home Of My,
Try, Buy*
 

Complaints

Please help us improve our service to you

Rentlo strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Use the form below to send a complaint

* Required Fields

Click here to download a copy of our Dispute Resolution brochure

Customer Resolution

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Credit and Investments Ombudsman (CIO). CIO independently and impartially resolve disputes between consumers and participating credit services providers (including RR). 

Send your correspondence to:

Credit and Investments Ombudsman

PO Box A525

South Sydney NSW 1235   

 

Phone:  1800 138 422

Web Site: www.cio.org.au

Your complaint has been submitted successfully.  One of our staff will be in contact soon.
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© 2018 RR Australia.  All Rights Reserved:  ‘RR’, ‘Rentlo’ and ‘Rentlo Reinvented’ are trade marks of Thorn Group Limited.  Thorn Group Limited (through its subsidiary, Thorn Australia Pty Ltd) trades as ‘RR Australia’ throughout Australia and as ‘Rentlo Reinvented’ in South Australia (and other parts of Australia).  In South Australia, an unrelated entity trades under the name ‘Radio Rentals’. 

*Terms, conditions and fess apply. Subject to satisfactory credit assessment, including credit checks. Ask in store for details. Fees and charges are payable. Terms and conditions apply. Consumer leases and credit provided by Thorn Australia Pty Ltd, 62 Hume Highway Chullora, NSW  2190 ABN 63 008 454 439.  Australian Credit Licence 383003.  Prices quoted are indicative only and subject to change.  Some products may not be available at all stores.  Some prices shown are based on near-new products which are fully refurbished re-rent product, up to 3 years old.  Higher prices will apply for new products.  Phone plan, mattress and accessories not included. *Goods available to buy using the My Try Buy consumer lease plan are similar to leased goods in age, dimension and feature.  $1 buyout is after payment of either 24, 36 or 48 (product dependent) months lease payments. Limited delivery areas. Prices quoted are the weekly equivalent of the fortnightly payment.

**We’ll repair or replace your product, during the term of your lease if it is damaged or becomes defective due to lightning, windstorm, flooding, fire or smoke, robbery, burglary or housebreaking or bursting of a fixed water installation, and you did not contribute through negligence, carelessness or intentional action or inaction.

Just so you know, RR is not associated with Radio Rentals Group South Australia.

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