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Repair or Replacement Included**
Warranty For The Life Of Your Lease
Installation Included
 
Repair or
Replacement included**
Warranty For The
Life Of Your Lease
Home Of My,
Try, Buy*
 

Complaints

Please help us improve our service to you

Rentlo strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Use the form below to send a complaint

* Required Fields

Click here to download a copy of our Dispute Resolution brochure

Customer Resolution

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Credit and Investments Ombudsman (CIO). CIO independently and impartially resolve disputes between consumers and participating credit services providers (including RR). 

Send your correspondence to:

Credit and Investments Ombudsman

PO Box A525

South Sydney NSW 1235   

 

Phone:  1800 138 422

Web Site: www.cio.org.au

Your complaint has been submitted successfully.  One of our staff will be in contact soon.