Please help us improve our service to you
RR strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Click here to download a copy of our Dispute Resolution brochure
If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Australian Financial Complaints Authority (AFCA). AFCA independently and impartially resolve disputes between consumers and participating credit services providers (including RR).
Send your correspondence to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Web Site: www.afca.org.au