Complaints
Please help us improve our service to you
RR strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Click here to download a copy of our Dispute Resolution brochure
External Dispute Resolution
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001